Privacy Policy
Introduction
Our customers are our top priority; therefore, the protection of privacy and personal data is our primary concern. This Privacy Policy explains how we collect, use, and protect the personal information of our website customers, ensuring a safe and exceptional shopping experience.
By using the website, you acknowledge your explicit consent to everything stated in this policy.
First: Personal Information We Collect
We collect information that helps us provide our services efficiently, including but not limited to:
- Full Name
- Mobile Phone Number
- Email Address (if available)
- Detailed Shipping Address
- Order Data and Purchase History
- Shopping Preferences and Browsing Behavior within the site
- Any other information provided voluntarily by the customer via the website or through Customer Service
Second: How We Use Information
We use personal information for the following purposes:
- Executing and processing orders, delivery, and payment collection
- Managing returns and refunds
- Communicating with customers to confirm orders or improve service
- Customizing offers and marketing messages to suit customer interests
- Analyzing website usage to improve services and user experience
- Complying with legal and regulatory obligations
Third: Sharing Information
We are committed to maintaining the confidentiality of customer data. Personal information is not shared except in the following cases:
- Shipping and Delivery Companies: For the purpose of fulfilling orders and collecting payments
- Service Providers: Technical and operational providers linked to the operation of the website, subject to confidentiality obligations
- Government or Judicial Bodies: If required by law
- Security: To protect against fraud or reduce credit risks
Fourth: Marketing Communications
We may contact you via phone, email, text messages (SMS), or social media to inform you of new offers or services. You have the right to request to stop receiving these messages at any time.
Fifth: Data Protection
We take all appropriate technical and organizational measures to protect customer data from loss, hacking, or misuse. However, we do not bear responsibility for any breach resulting from causes beyond our direct control.
Sixth: Customer Rights
The customer has the right to:
- Request access to their personal data
- Request the correction or update of their data
- Request the deletion of their data within the limits permitted by law
These requests can be made by contacting Customer Service via the hotline
16901Seventh: Amendments to the Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Amendments become effective immediately upon being posted on the website.